Tag: PENSIONS REGULATOR

Lack of knowledge leads to loss of funds – rogue advisers

The Pension Scams Industry Group (PSIG) has carried out a pilot survey on pension scams. The survey has identified seven key findings and concluded that most scams are carried out by rogue advisers and unregulated “introducers”. This is something we write about regularly, so it is great that PSIG has finally caught up.

Henry Tapper wrote a blog about the survey, ‘Shining light on pension scams.‘ He wrote:

“Another significant concern was member awareness of advice. PSIG stated, after they found in almost half (49 per cent) of cases, the member had limited understanding or appeared to be unaware who was providing the advice, the fees being charged, or the receiving scheme to which the transfer would be made.”

A lack of understanding of the way the financial industry works is something that the scammers play on.

Many of our blogs here at Pension Life focus on getting information across to the public. You owe it to yourself to understand how the pension system works. This understanding will empower you and your money, protecting it from the scammers. We provide the platform for this information, you just need to read it.

However, time and time again we find we hit brick walls when sharing information.

Our blogs are shared on lots of social media networks. I find in many cases – especially on Facebook – that the links to our blogs will get deleted after the admins refuse to approve them. Some readers state that the blogs we write about expat scams are not relevant to expat issues.

We have been told that our blogs which highlight what questions to ask your adviser are of a commercial and marketing nature. Yet in none of our blogs do we try to sell anything – we just offer knowledge and warnings about how to safeguard your pension.

When met with this negativity, how do we get the information out there? How do we educate the public?

Future unaware victims need to know what to look out for and how to avoid a scam. Otherwise, the cycle will continue. The scammers will outsmart the public and they will continue to get rich off the ignorance of the public. And the victims will continue to see their life savings vanish.

As the saying goes, “ignorance is bliss”. However, if the ignorance leads to you signing your life savings over to a rogue financial adviser – whose only interest is purloining as much of your fund as possible – ignorance is in fact negligence.

You may think you can trust a financial adviser, but we live in a world full of scammers and crooks – quite a few of which are financial advisers. Some of them are very greedy and will stop at nothing to fatten their bank balance at your expense. They have no conscience when it comes to living a lavish lifestyle funded from another’s grim fate.

At school, they teach us about history, geography, maths and more. There is no subject about how to look after your money. Basic education on how to look after our pennies or how to finance our future is not included in the curriculum.

Knowledge is important when it comes to your finances.

I can honestly say that before I started this job, I knew very little about pensions and how they work. I simply knew that a pension was something you get when you are ‘old’.

But ‘old’ comes round too quickly. Whilst working hard, building, saving and living your life. Time flies by.

It is all too easy for a rogue adviser to contact you out of the blue about a

“free pension review” and lure you into a scam.

At Pension Life, we are dedicating our time and words to help educate and inform you about pensions. Our blogs are full of information about scams, what questions to ask when transferring your pension and how to avoid falling victim to a scam.

Make sure you know what questions to ask your IFA.

Above all else – safeguard your pension from the scammers.

Don’t spend your life saving for your future, just to let a rogue adviser snatch it away and spend it on theirs.

We have put together ten essential standards that we believe every financial adviser and their firm should adhere to. Make sure you read the blog and ensure your financial adviser can meet these standards. If he can´t – find one that can.

April 11, 2019
Raising standards – financial advisers and qualifications

I read an interesting article recently which has prompted this blog, written by Blair duQuesnay, CFA®, CFP® – an investment adviser at Ritholtz Wealth Management, LLC. Blair suggests that the most important change needed in the financial industry is qualifications. Poorly qualified advisers give poor investment advice. Bad investments advice leads to loss of funds.

Blair has said one thing that underpins all the work we do at Pension Life:

“The bar to hold oneself out as a financial advisor is low, shockingly low. This is all the more shocking because the stakes are so high. Clients have only one chance to save and invest for retirement. If bad advice leads to the unnecessary loss of capital, there is no time to start over.”

Read Blair’s piece here:

http://blairbellecurve.com/substance/?fbclid=IwAR1or8YzCkxUNh_M5-o9e7WngaYJXXV_vjyWI92ZjXEXqG5x9DWzJMA8rgc

I have written many times in the past about unqualified financial advisers, leading victims blindly into wholly unsuitable investments. These unqualified “snake-oil salesmen” often put most (or sometimes all) of their clients funds into unregulated, toxic, illiquid, no-hoper rubbish which has high commissions for the broker to earn but leave the pension or investment portfolio with an unrecoverable dent.

If investors are unsure about what qualifications an adviser needs to give advice on investments then please have a read of this blog: “Qualified or not qualified? That is the question”

Blair (pictured) talks about substance and the need for higher standards among financial advisers. Whilst I love her thoughts, I know how difficult this might be to achieve. We see wholly unqualified scammers posing as fully qualified IFAs time and time again. These scammers are very good at acting the part and the victims have no idea they are dealing with a fraudster – and sometimes go on for years believing they are dealing with a proper financial adviser.

When accepting financial advice always ask the ‘adviser’ what financial qualifications they have. If it transpires they are not fully qualified to give investment or pension advice – walk away and find someone who is.

Blair’s words highlight this issue perfectly, stating, “What sort of education, credentials, and work experience do these people have? It depends. You cannot tell which type of firm, business model, or regulatory space in which they operate or if they have the right training and qualifications to give financial advice. One broker is a CFA charterholder, while another down the hall had three weeks of sales training and took the Series 7.”

Often the best scammers are the ones with the sales training – they know how to push the ‘hard sell’, make the victim think they are ‘missing out’ if they don’t sign straight away. In offshore firms – especially – we see job adverts for new ‘financial advisers’, which state that they are looking for people with sales backgrounds. All too often there is no mention of the necessity of a financial services background, let alone any financial qualifications. Often guys that used to sell cars or holiday apartments will end up selling pension transfers. These are the ones you definitely want to avoid.

Blair goes on to say, “There’s a common phrase that it takes 10,000 hours to master a skill. Working a 40-hour week with no holidays or vacation, that takes almost five years. I would argue this number is low. I practice ashtanga yoga, a method that adds one new posture when the previous one is mastered. I spent over four years on the same posture. In that daily work of making tiny incremental progress toward the end goal, I overcame fears, corrected weaknesses, and powered through with pure determination. That is substance.”

Blair highlights that we live in a time of instant gratification and almost laziness in regards to making money. From multi-million-pound Youtubers, rich from being stupid in videos, to big-bottomed rich girls selling their life stories to become famous – it is all about obtaining difficult things easily.

Twenty-first-century living is driven by the need for wealth and the need for that wealth to be earned FAST!

These desires are what the scammers use to their advantage. They tell their victims that their funds will be placed in high-return investments. Investments that will easily add great value to their pension fund, meaning they will be able to have a lavish retirement.

The thought of possibly doubling your pension fund in just ten years can seem like something of a dream come true. AND, unfortunately, a dream is usually what this is. Placing your funds in supposedly high-return investments – ALWAYS – means taking a high-risk.

Whilst some high-risk investments do pay off, they are no place for a pension fund – life savings are what people are depending on to keep them in their later years. A pension fund is not a fund to be risked: it should be placed in a broad spectrum of liquid, low-to-medium risk investments. Maybe a small proportion could go into a higher-risk investment but only if the investor’s risk profile says he is comfortable with that degree of risk. Most people – even high-net-worth clients – don’t want to lose ANY money.

A trustworthy and fully qualified financial adviser would know this and he would ensure the advice he gives you is in your best interests – not his. The unqualified salesman giving “advice”, will usually opt for the fund that gives the highest commissions. He can walk away with a fat wallet (probably never to be seen again) and the bleak future of your pension fund is not something he will lose sleep over. But you will, when the high-risk investment in which your entire fund is trapped starts to rapidly lose value.

If the gentle reader doubts these dire warnings, just look at the facts about investment losses that we highlighted in a recent blog:

Who killed the pension? Scammers; ceding providers; introducers; HMRC?

£236,000,000 London Capital & Finance fund (bond), but also:

£120,000,000 Axiom Legal Financing Fund

£456,000,000 LM Group of Funds

£207,000,000 Premier Group of Funds

£94,000,000 Leonteq structured notes

Without stating the blooming obvious, that is well over one billion pounds’ worth of AVOIDABLE losses – and still just the tip of the iceberg.

Blair finishes her article by saying, “We owe it to our future clients to raise the bar. People deserve the reassurance that the person giving investment advice on their life savings has a baseline of knowledge. Until then, clients must continue to do their research on advisors. Look for those who have put in the time to learn their craft and have degrees and credentials to prove it. Often these are not the best salespeople, but at least these advisers have substance behind them.”

What a lovely finish and what a very important statement. Financial advisers are not salesmen, they are financial advisers. Their work should be conducted in a way that best suits the needs of the individual – each individual, separately. And there is one way and one way only to invest a client’s money: do a proper, thorough, professional risk assessment and then invest strictly in accordance with that the resulting risk profile.

Slow, steady and fully qualified financial advice always wins the race.

April 1, 2019
Generali – jumping ship to avoid new regulations?

The mis-selling of life assurance policies and long-term savings plans has been a regular topic in our blogs. Many victims of pension scams see their funds mis-invested into life assurance policies. These life assurance policies do little more than drain the fund value with their expensive fees and costs.

Generali has for years been aggressively peddling these toxic products. Interestingly, they have just pulled their contractual savings plans – Vision and Choice – from the UAE market. Interesting and attractive names for profoundly ugly, expensive and destructive products.

We have to wonder if all the negative press surrounding Generali’s life assurance bonds has anything to do with it? Since 2016 there has been a huge rise in complaints surrounding the mis-selling of these products. With huge, concealed start-up costs, the funds rarely ever reach their original investment amount, let alone make a gain.

Furthermore, there has been a third push on regulations to improve how savings, investment and life insurance policies are sold. AND the Spanish insurance regulator (DGS) just confirmed that all such products sold in Spain have been done so illegally But Mr Vitiello of Generali claimed their decision to stop selling the Vision and Choice products in the Emirates was not linked to the new regulations. REALLY?!?!

Reported by The National. ae, Generali’s Marco Vitiello stated:

“We will not be accepting any new business applications for our current unit-linked saving products,” said Vitiello – General Manager of Generali’s Dubai branch. “There will be no impact at all to existing clients and contracts. They will continue to be serviced in the same manner as before.” In other words, they will just keep on losing money, being tied in for an unacceptable length of time and paying extortionate charges.

This is not the only big change Generali has made this month. The National.ae also reported that:

“Generali’s decision to stop distributing its contractual savings plans in the UAE came less than a week after the company sold its entire shareholding in its unit, Generali Worldwide Insurance, to the Guernsey-based Utmost Group”

We wrote about the proposed merger between Generali and Utmost Group back in August 2018.

The Utmost Group now has over £33bn in assets under administration and over 240,000 customers. We can only hope that customers of The Utmost Group will not become victims of mis-sold life assurance policies like the ones of Generali.

Generali was one of the culprits involved in the huge Continental Wealth Management pension scam, which saw as many as 1,000 victims, invested into high-risk, toxic, professional-investor-only structured notes.

Whilst the bulk of the victims were placed into OMI bonds, at least 25 (but probably nearer 100) of the victims were placed into Generali bonds by the scammers. The sum total of 25 pension funds invested into these toxic insurance bonds was a whopping £6,314,672. The losses on this amount are calculated to be approximately £3,604,528.

One victim invested £793,612 and has just £62,703 left! Losing a massive £730,909.

Another victim invested £142,626 and has lost £90,618! Leaving him with a fund of just £52,028.

Please note these figures are correct as at 2017/2018, so today’s value is now even lower. Despite the funds’ huge decrease in value, Generali continues to take their fees (based on the original amount deposited – not the current depleted value). Therefore, these amounts will continue to fall AND despite the massive loses be locked in for a fixed term.

It is, of course, a relief to know that they have decided to stop peddling these toxic, inappropriate bonds to victims. But we can’t help wondering why Generali have suddenly done this and really feel for those already caught up in these bogus “life” policies. Seems to us Generali are jumping ship to avoid the new regulations. With sudden revelations that maybe they should have checked all the details just a little bit more – and declined to take business from unregulated scammers.

As Generali are busy making changes and sales, we can only hope that compensating the victims of the CWM scam is on their to-do list. As they have sold their entire shareholdings, you might think that an honest firm would want to make right the wrongs they have done.

Not only did Generali allow these 25 victims to be put into wholly inappropriate funds and high-risk structured notes, but these investment instructions were also accepted from unregulated advisers. The scammers were paid high commissions by Generali and there is no sign of any remorse for the huge losses suffered by the victims.

What we do know is that victims are now preparing their complaints against Generali and CWM. The DGS has found that there is no doubt that the regulations of sale surrounding these products were breached by Generali.

Generali are not the only life office guilty of financial crimes: Old Mutual International and SEB were even worse – facilitating losses on a massive scale in the Continental Wealth Management case. OMI bought £94,000,000 worth of ultra-high-risk structured notes for retail investors – resulting in huge losses. Old Mutual was also heavily involved in more than £1,000,000,000 worth of losses in the Axiom, LM and Premier investment scams.

Seems it is no accident that “Generali” is an anagram of “Liar Gene”.

.

March 13, 2019
Hidden charges that destroy your pension funds
When we buy certain products, they have a warning on them. Cigarette packets, for instance, state that smoking is bad for your health. The wrappers show hideous images of what might happen to you if you use tobacco.

However, when it comes to investments, the ‘advisers’ selling dangerous investments are able to disguise the risks and costs. Offshore, there seems to be no effective code of conduct, or regulation as to what they must disclose and what they can conceal.

Last week the FCA slammed asset managers and retail investment firms over hidden fund charges.

When selling their investments, these firms are really good at omitting details of the full charges that will apply – not only initially – but on an ongoing annual basis as well. These hidden charges put your investment in danger.

The FCA has stated:

“In one case it found an asset manager had omitted a 4 per cent a year transaction cost from the UCITS Key Investor Information Document (KIID).”

In so many pension scams, we hear that the victims were sold a ‘free pension review’; they were not told about the transfer costs; that they were not told about annual fees either. In many cases, the transfer costs and fees work out to be considerably higher than if they had paid a proper fee for the review in the first place. These hidden costs put a huge strain on the fund and sometimes victims can lose up to 25% of their fund to hidden charges.

What worries us most is the lack of regulatory concern or control in respect of expensive and risky investment products. You can’t buy cigarettes without a stern health warning. The same goes for alcohol: bottles and cans clearly state how many units are in the container, and how many units men and women can safely drink per day. They also state that alcohol should not be consumed by pregnant women.

Alcohol companies manage to fit all this info about the dangers of drinking on a tiny label. And this poses the essential question as to why financial advisory firms are able to sell risky investments again and again – omitting clear warnings about the dangerous aspects of them.

Also highlighted in an article by Corporate Adviser:

“The FCA reserved its fiercest criticism for asset managers, saying it found instances where asset manager fact sheets or websites did not mention costs. When they did, they often gave the ongoing charge figure, which omitted transaction costs, performance fees and borrowing charges which are shown in the Key Information Document (KID). In one example, total charges in the PRIIPs KID equated to around 3 per cent per annum – but the only costs given in the fact sheet was the 1.2 per cent annual management charge (AMC).”

This is not news to us at Pension Life. It is something we have been writing about for sometime – and we have a great deal of evidence that hidden, excessive charges are a terrible blight on the face of financial services internationally. It is indeed excellent news that the FCA has finally highlighted the dangers of such hidden charges, but now we need to make sure these dangers are highlighted to the public. CLEARLY AND VISIBLY.

A prime example of advisers and hidden charges is the dastardly duo: Phillip Nunn and Patrick McCreesh. This pair of scammers received £ millions promoting the Capita Oak, Thurlstone Loans, Henley Retirement Benefits Scheme and Berkeley Burke SIPPS scams – leaving 1,200 victims facing poverty in retirement. With that disaster comfortably behind them, they then launched the £40 million Blackmore Global scam and now their network of scammers are promoting the Blackmore Bond which pays a 20% introduction commission to the introducers.

You can’t buy a gun without going to a registered shop and having a licence. (Although, I guess on the black market you can). If you buy a gun on the black market, it is going to be ‘hot’. The person you buy it from is going to be dodgy and it certainly won’t come with the correct paperwork.

So if you are a normal, law-abiding citizen (and cautious investor), you would want a legitimate investment which fits your risk profile – and full paperwork disclosing ALL the charges. Make sure you pick the right adviser who will give you evidence of all these essential details.

Dodgy advisers are still getting away with selling ‘hot’ investments: funds that are clearly toxic and dangerous to your pension fund. These advisers manage to do this very successfully by wrapping them in a fluffy cover and selling them with an array of unrealistic promises of high returns and alleged capital protection to reel the victims in.

When considering a pension transfer, we urge you to familiarise yourself with our ten standards. Your adviser ought to adhere to these standards anyway – and if he doesn’t then walk away. Number eight covers what we have talked about in this blog: CHARGES.

Your adviser MUST GIVE YOU: Full disclosure of fees, charges and commissions on all products and services in writing, before you commit. So before you sign anything regarding a pension transfer and subsequent investment, please ensure you know exactly what charges will be applied to your fund: before, during AND after. It is also imperative to know if there is a lock-in period and early exit penalty and to make sure you are comfortable with that.

Excessive and concealed fees can ruin a once healthy and happy pension fund – just like smoking can ruin your lungs and drinking can ruin your liver. Hidden charges can put your funds in danger and ruin your retirement savings beyond repair.

Here is a list of our ten standards.

STANDARDS ACCREDITATION CHECKLIST FOR FINANCIAL ADVISERS:
1. Proof of regulation for all services provided by the firm and individual advisers in the jurisdiction(s) where advice is given and the clients are based.
2. Verifiable evidence of appropriate, registered qualifications and CPD for all advisers. (Where there are insufficient qualifications, there must be clear evidence of plans and preparation to achieve required goals within a reasonable, stated time frame).
3. Professional Indemnity Insurance
4. Details of how fact finds are carried out, how clients’ risk profiles are determined and adhered to.
5. Details of the firm’s compliance procedures – assuring clients of the highest possible standards and assurance that risk profiles are always accurately and faithfully respected.
6. Clear and consistent explanation and justification of the use of insurance bonds for investments.
7. Unambiguous policy on structured notes, UCIS funds, in-house funds, non-standard assets and any ongoing commission-paying investments. Report of all investment recommendations for all clients and evidence as to how these match individual risk profiles.
8. Disclosure of fees, charges and commissions on all products and services at time of sale, in writing, before clients commit.
9. Account of how clients are updated on fund/portfolio performance.
10. Public evidence of complaints made, rejected or upheld and redress paid.
For more in depth explanation check out our other blog on the ten standards:

Cartoon blog – Don’t be the next pension scam victim
March 5, 2019
More negligence from trustees Berkeley Burke – Store First

Another victim of Berkeley Burke SIPPS investments into Store First storage pods has come forward. 55-year-old factory worker Robert McCarthy, of Ebbw Vale, said he has lost more than £30,000 through a Self-Invested Personal Pension (SIPP). He was duped into the transfer and investment by unregulated firm Jackson Francis which was liquidated in 2014. His investment may or may not be worthless – depending on whether Store First is wound up later in 2019.

Robert McCarthy – who is one of 500 Store First investors who used Berkeley Burke as their SIPP provider – made a serious complaint against Berkeley Burke – and spoke to BBC News on the matter.

McCarthy said:

“Basically I’ve lost my private pension. Thirteen years of hard work, they’ve taken it, it’s gone.

I’ll never trust anyone again. And I can’t believe that they can get away with what they’ve done.”

The BBC has reported Store First as saying that: “In McCarthy’s case, Berkeley Burke failed to instruct Store First on how to manage the pods they purchased as part of a SIPPS. This means that the store pods have stood empty since their purchase. With returns based on rent paid for using the pods purchased, no returns have been made on these empty pods.”

This scam follows the same path as so many other scams we see: an unregulated advisory firm, Liverpool-based company Jackson Francis, introduced the victims to Berkely Burke and the Store First investment. (Jackson Francis was wound up in 2014). With promises of the investment being ‘the next best thing’ and also guaranteed high returns, 500 people signed their pensions over to the SIPPS provider Berkeley Burke.

Berkeley Burke then invested the SIPPS into the store pods, but failed to give permission for Store First to rent the pods out on behalf of the investors – meaning they stood empty. Store First said they were never contracted to manage, advertise or let the storage pods. That responsibility, they say, lies with the pension trustee, Berkeley Burke.

This is not the first time Berkeley Burke have been accused of negligence. In the High Court last October, Berkeley Burke was found to have failed to show due diligence in vetting unregulated investments for another client. The company are currently seeking to appeal against the decision. But with a further 14 individuals, based in Wales alone, making complaints against them, there is definitely no smoke without fire.

Victims were also invested into the Store First storage pods via Capita Oak registered by HMRC on 23.7.2012 (PSTR 00785484RM) by Stephen Ward of Premier Pension Transfers of 31 Memorial Road, Worsley and Premier Pension Solutions of Moraira, Spain. Victims of this scam were lured in by a chap named XXXX who also sold them Thurlstone liberation “loans”. Victims who took the ‘loan’ now face huge tax bills from HMRC for unauthorised payments.

Whilst Capita Oak tuned out to be a scam (currently under investigation by the Serious Fraud Office) and victims have lost huge chunks of their pensions, the initial presentation they were given made the scheme look 100% genuine.

I spend a lot of time sharing our blogs over Facebook into different groups, trying to get the message across about pension scams. Interestingly, many of my posts are met with negative comments.

Last week in a comment on an expat forum, I was told that my blog about expats being targeted by scammers was “irrelevant”. I have also had comments like: “I would never fall for a scam.” However, there is clear evidence that falling for a scam doesn´t make you stupid or naive – especially when the scammers are so good at disguising their sham schemes as genuine investments.

Stephen Ward of Premier Pension Solutions, our most prolific pension scammer, was a fully qualified (to the highest level) and registered financial adviser in Spain. He was also a registered pensions trustee (he has only just been banned as a pension trustee – despite his shady past). Yet Ward has promoted not just the Capita Oak/Store First scam, but also many, many more over a ten-year period. Some of these include Ark, Evergreen (New Zealand) QROPS, Henley Retirement Benefits Scheme, London Quantum, Elysian Bio Fuels, Continental Wealth Management.

Therefore, when it comes to the crunch, it is incredibly easy to fall for a pension scam – especially when it is registered by HMRC and promoted by a qualified financial adviser. It is hard to tell the difference between the good guys and the bad guys (who are so good at clever disguises). Pension scam victims include airline pilots, doctors and nurses, teachers, scientists, bankers and even a solicitor or two. Anyone can fall for a cleverly-sold scam – and they frequently do.

Toby Whittaker, owner of Store First, as you can see from his Twitter page, is still promoting Group First and Store First as going concerns. He is also fighting the winding-up petition by the Insolvency Service against Store First.

Despite the fact that the Capita Oak scam now lies in the hands of Dalriada Trustees (appointed by the Pensions Regulator) and the ongoing petition to have Store First wound up (purportedly in the “public interest”), Toby Whittaker still stands proud and says he had no idea that his company was being used as part of a scam.

Over a period of two years, Store First owner Toby Whittaker paid £33m commission to Transeuro Worldwide Holdings Ltd, which funded Jackson Francis.

No one knows where the money went, but it certainly didn´t go to the victims of this scam. We can bet it lined the pockets of the scamming salesmen who incorrectly invested over 1,000 victims’ pensions into Store First.

If the UK government succeeds in its petition to wind Store First up, the hundreds of victims will lose all the funds in their pensions.

The message here is:

Scams are registered by HMRC – which can make them appear to be official and bona fide.

Scammers can make their “schemes” appear to be genuine and to offer viable investments.

Pensions should be invested in low to medium risk, liquid investments.

Many funds that promise high returns are also high-risk and not safe for your pension fund.

Know ALL the facts about your investment and what questions to ask.

Pension liberation scams are now, thankfully, few and far between scammers are busier than ever, so be careful when investing: scammers lurk all over the globe.

Always use a qualified adviser who works for a fully-regulated firm that has the correct investment license – and not just an insurance license.

So, if it sounds too good to be true – it probably is.

And finally…

Cold called and offered a free pension review – JUST HANG UP.

Safeguard your pension from the scammers.

February 20, 2019
POOF! – there goes your whole life savings

Scammers who act as financial advisers and operate pension scams, don’t wear a badge to identify themselves – nor do they pay any redress for the devastation they cause. Oh no, of course they don’t! The scammers dress in snazzy suits, drive go-faster cars, sport posh briefcases and speak with a silky sales tune floating out of their mouths. All this lulls victims into a false sense of security. Promises of guaranteed high returns and capital protection, as well as tax efficiency – and then… POOF! – there goes your whole life savings.

This poem was passed over to us by a twitter friend. We think it wonderfully sums up the way scammers work:

Poem

Above the calming waves, you spot a dorsal fin,

Is it that greedy shark who’s gonna take you in?

So you dip your toes to test and out pops friendly Flipper,

He’s so adorable but…

did you know his snout can also be a killer?

You listen to his clicking sounds that dull out your senses,

You write those cheques then wish you hadn’t been so careless,

As you wave goodbye to Flipper, you feel like all those lemmings,

The wistful trail of your pension and POOF!

there goes your whole life savings.

Don’t fall for the silky-voiced salesman´s tune. Follow the guidance in our ten standards to safeguard your pension from the scammers.

Ten standards for a financial adviser

1 – The firm that a trustworthy financial adviser works for will have the correct licences to advise you on your pension. It will be fully licensed (regulated) for both insurance and investment, and the adviser will not hesitate to give you proof of this.

2 – A trustworthy financial adviser will be fully qualified to the correct level and be happy to show you their certificates. A certified adviser will work to a correct code (not a scammer’s code) and never use silky sales techniques to get you to sign over your life savings.

3 – A trustworthy firm and their fully qualified advisers will have all the correct paperwork and this includes professional indemnity insurance.

4 – A financial adviser who wants to help your pension grow steadily – with safe and suitable investments – will never throw sky-high promises of super fat returns at you. Scammers love this too-good-to-be-true sales technique. Remember, if it sounds too good to be true it probably is! And it is a sign that they are working for commission benefits that will line their pockets and probably not suit your risk profile. A pension risk profile is usually a low-medium risk which will grow steadily. High commission investments are often high risk and also often fail – causing devastating losses.

5 – A financial adviser that works for your benefit and that alone will never expose you to a hard sales pitch. Repeat phone calls and pressure to sign – “for fear of missing out” – are often a tell-tale sign they are working for commission. Scam advisers – working for fat commissions at the expense of customer satisfaction – will rarely respect your risk profile. They will rarely observe any compliance ethics either.

6 – A financial adviser that you can trust should NEVER up-sell you with ‘extra’ investments like insurance bonds. Often these are a double wrapper that will make a scammer extra commissions. These ‘extra’ investments will often simply drain your pension pot, not contribute to it.

7 – If your adviser tries to sell you structured notes, UCIS funds, unsecured loan notes, in-house funds, non-standard assets or any ongoing commission-paying investments, he is probably not a trustworthy adviser. Scammers love to use such inappropriate investments, which line their pockets but deplete your pension fund.

8 – An adviser you can trust will be happy to disclose ALL fees, charges and commissions, in writing: no ifs or buts. If the adviser you are using skims round this VERY IMPORTANT information, he probably isn’t a trustworthy adviser. Hidden charges are often how scammers line their pockets and destroy your pension fund.

9 – A trustworthy firm and adviser will ensure you have full access to accounts of how you are updated on your pension fund and portfolio performance. This should be outlined to you at the time of transfer, usually a quarterly statement AND a yearly review. If your financial adviser cannot offer this information readily – just walk away.

10 – A firm you can trust will have all their company history readily available. This should include public evidence of complaints made, rejected or upheld and redress paid.

A firm with advisers who are unwilling to answer all of the questions you ask them is clearly a firm to be avoided.

If the firm you choose and the adviser they assign to you cannot attain all ten of the standards listed – find one that can.

Don’t risk your life savings to the tune of a silky-voiced salesman. He may look the part, but appearances can so easily fool.

Scam victims will tell you they wish they had ensured their pension transfer had adhered to all ten of these standards.

Cartoon blog – Don’t be the next pension scam victim

January 30, 2019
Shaping the future of mis-sold SIPPS

In January 2019, we saw legal challenges going forward against not one but two SIPPS providers for their roles in using and promoting unregulated investments. Berkeley Burke SIPPS Administration and Carey Pensions (the latter now owned by rogue QROPS trustee firm STM Group).

Money Marketing has published an interesting article: ´SIPPS providers gear up for landmark court action´. They report that the long-standing dispute between Berkeley Burke Sipp Administration and the FOS should have a decision by summer.

The FOS claims Berkeley Burke failed to carry out adequate due diligence on a £29,000 unregulated collective investment scheme.

Berkeley Burke’s lawyers claim the company did not break conduct of business rules. The case has been in dispute since 2014, so a definitive verdict will be eagerly awaited.

Berkeley Burke claim that if the prosecutions go ahead, it could greatly influence the fees of transferring into future SIPPS schemes. They also claim that it could prevent clients from transferring into their desired investments. They go on to claim that some providers would not be able to cover these costs.

Tighter protocols on pension investments are something that we would happily welcome here at Pension Life. With higher standards of compliance and fewer small providers, people investing their pensions into SIPPS should hopefully have a clearer and safer picture.

With any luck, scammers happily promoting unregulated investments will be a thing of the past. SIPPS providers will become more diligent about the investments they are accepting – meaning they are driven by client satisfaction and responsible investing. It will also mean they will be canny enough to watch out for investments purely chosen for the fat commissions payable to the advisers/introducers.

In the case of Carey Pensions, we see a bit of fractional scamming, with the involvement of Spain-based unregulated introducer Commercial Land and Property Brokers advising lorry driver Russell Adams to invest in an illiquid property that paid high commissions. Adams claims Commercial Land and Carey Pensions failed to highlight that the investment was high-risk. Adams alleges that Carey Pensions paid him an inducement fee of £4,000 in February 2012, to “encourage” his investment!

Investments which are illiquid and high-risk have no place for pension funds – which are retail investments. Investors will find out only after they have invested, that it is difficult to recoup funds and that they will suffer serious losses.

It is thought that if these determinations are upheld, many other SIPPS providers could be facing legal battles for their negligence in accepting unregulated investments.

Read More on Berkeley Burke:

https://www.ftadviser.com/pensions/2018/05/10/berkeley-burke-fos-hearing-scheduled-for-october/

Berkeley Burke is facing a separate claim from a group of about 77 investors after Judge Russen ruled in February he would allow the group action to be brought in relation to potential mis-selling of high-risk investments in SIPPS.

January 30, 2019
Pension scammers must be stopped

In the Pension Life office, we have been wondering how to get the information about pension scams more widely seen, heard and taken on board. We’d like to ensure the masses are educated and aware that pension scammers can strike from many angles, and with a variety of “deals”. Pension scammers must be stopped and together we can work towards this.

A quick Google search of the phrase “Pension Scam” shows no end of advice available, so why is this information not being spread to the public more widely and effectively?

Why was 2017 the WORST year for pension scams?

Google’s current top-ranking search return for the phrase “pension scam” is How to avoid a pension scam by Pension Wise. This site offers simple and basic information on how to spot a scam and how to report it.

This is followed by The Pensions Regulator (tPR) which, offers 5-step advice to protect a pension from pension scammers.

In third place, the Money Advice Service offers information on “How to spot a pension scam”. Money Advice highlight that scammers can be very good at disguising themselves as bona fide, regulated companies.

The FCA’s website comes in fourth, with their information on smart scams, advising people to be aware that the offer of a free pension review is often cause for concern and suspicion.

But, even with all this information out there, 2017 was still the worst year ever for pension scams. It seems that despite changes to regulations, scammers seem to come out on top nine times out of ten. Serial scammers are able to move onward and upward, scam after scam after scam. Officials, like the regulators, ombudsmen, arbiters and HMRC just stand idly by letting it happen again and again and again.

Maybe the problem is that the scammers are ever evolving in their behavior and tactics – and the authorities just can’t keep up. Pension Life came about because of the Ark pension liberation scam. But scamming tactics have moved on considerably.

We now we have noticeably less liberation and more investment scams where the introducer heads for the investment with the highest commissions, with no regard for the risk or fees that are applied to the fund.

Furthermore, if someone does approach you via a cold call claiming to be a viable company with a convincing sales pitch – how do you know if what they are saying is genuine? How do you know if they are a qualified financial adviser? Unfortunately, in the business of pensions and finance, the sad truth is that you need to: trust slowly; question quickly.

In the CWM case, victims saw unqualified, unregulated advisers placing low to medium risk investors’ entire funds into high-risk, fixed-term structured notes.

Fractional scamming is also on the up. Unqualified, unregulated firms posing as financial advisers act as “introducers” – and often introduce thousands of victims to outright scams. The funds then go through various other parties’ hands to ensure everyone gets their piece of the pie. Each party involved along the chain, creams their bit off the top of the pension fund, until the fund is a fraction of its former self. This means it will take years to get the pension back to its original state, let alone to start showing a profit.

Perhaps one of the most iniquitous aspects of pension and investment scams is the routine use of insurance bonds. (a significant part of the fractional scam and an unnecessary second “wrapper”). The life offices themselves are a big part of the pension scam industry.

Firms such as OMI, SEB, RL360 and Generali accept business repeatedly from unlicensed firms and known scammers. These so-called “life offices” (although they really ought to be called “death offices”) sit back and watch while these scammers gamble away the victims’ life savings on toxic structured notes and high-risk investments. Despite reporting on the inexorable destruction of the funds, firms like Generali et al just keep on taking their fees every quarter – and will sometimes do so until there is nothing left in the fund.

The best advice we can give, is to ensure you know exactly who you are dealing with and where your money will be going – every penny of it.

There is no such thing as “free”, and there will ALWAYS be commissions and fees on any pension transfer, legitimate or not. But however much it is – as in REALLY IS – the client needs to know and accept these costs. Many advisory firms conceal the real costs and the clients only find out what they are when it is too late, and the damage has been done.

Make sure you have everything in writing AND read it all – at least three times, if not more!

Make sure you understand everything: the costs, fixed terms, the risk level of investments – and if you don´t, then ask more questions.

Keep a regular eye on your fund; don´t trust any company 100%; make sure you know exactly what your fund is doing and do not ever be fobbed off with the explanation that any losses are “just paper losses”.

If in doubt – JUST SAY NO!!

I am writing a series of blogs about pensions, pension scammers and how to safeguard your pension fund from fraudsters. Please make sure you read as many as possible and ensure you know everything you should about your pension transfer. You only get one shot at getting it right – if you get it wrong, the damage may never be undone.

If we can ensure the masses are educated about pension scammers and financial fraud, we can help stop the scammers in their tracks – globally.

January 30, 2019
Cold calling ban still not approved

FT adviser published an article entitled, Cold calling ban approved by committee. However, do not get too excited as it hasn’t actually been approved by Parliament or got anywhere closer to being included in UK legislation.

Plans to ban cold calling were announced back in August 2017. Scammers love to cold call their victims and hard sell them their schemes. But it seems the number of people being targeted by scammers has risen immensely despite campaigns by the FCA and tPR.

In our opinion, there should be a blanket ban on cold calling and it should have happened many years ago. There really is no debate necessary. Scammers use cold calling techniques to lure their victims in. If they were not allowed to do this, there would be a significant reduction in scams.

Just this week, I have had two scam emails sent to me. One supposedly from HSBC (with whom I don’t bank!) and one supposedly from HMRC. The bank email told me I needed to log into my internet banking via their link and add my card details. The HMRC one promised me a tax rebate if I followed their link and input my credit card details!

To my relatively informed eye, it was obvious these were scam emails, but the offer of money back from HMRC did have a certain compelling lure to it. Several hundred pounds just before Christmas, yes please! However, I haven’t completed my tax return yet and very much doubt HMRC owe me anything. With tempting offers like this, it is easy to see how people can be lulled into a false sense of security, especially by a smooth talking salesman.

In so many scams, we hear the same thing; “I was called by a lovely man and he told me he could make my pension value increase if I transferred into…..but now my pension pot is worth less – much less.” The sad truth is that invariably the salesman is based offshore, is completely unqualified and only interested in the high commissions he will get from selling you a thoroughly inappropriate investment. He will probably sell you a useless life bond too. Both of which will take a huge chunk of your pot before it has actually been invested anywhere.

The government has apologised for missing their deadline on passing this law, but I guess with all this Brexit chaos they are somewhat distracted. Given that they are unable to make a decision or deal on Brixit, I would guess they might struggle with passing a law that would protect their hardworking, tax-paying citizens.

I would also like to suggest that passing the ban might not be quite in the British government’s best interest. Often victims who have been scammed, have also liberated a cash amount out of their pension and this is taxable. 55% taxable to be precise. Therefore, by allowing the scams to go on, HMRC can coin in more tax revenues.

So, as we cannot count on our government to protect us from the cold calling scams, Pension Life is here to help.

Cold called? HANG UP!!!!

You don’t have to say anything, but if you do, make sure it’s something along the lines of:

“Buzz off.”

Trolley’s Pension Scam Guide

In a perfect world, we would also like to see an international ban on the following:

Unregulated advisory firms

Unqualified advisers

Commission on financial products

Life bonds – such as Old Mutual International, SEB, Generali and RL360

Structured notes

Investment funds with entry and exit fees

UK residents being put into QROPS

Retail investors being put into UCIS funds

AND, WE’D LIKE TO SEE LIFE OFFICES AND ADVISORY FIRMS COMPENSATING VICTIMS OF MIS-SELLING, NEGLIGENCE, AND FRAUD.

December 31, 2018
Unqualified pension scammers banned

Unqualified Pension Scammers Banned

Articles like New Model Adviser’s report on some of the scammers behind the Capita Oak/Henley/Store First scam getting banned always makes me smile. Knowing that a few pension scammers (four in this case), are being named and shamed – as well as banned from being directors – motivates me to share information about these evil scams with the public.

Directors handed 34-year ban for £57m cold call pension transfers

Citywire stated:

“An investigation led by the Insolvency Service revealed the directors were connected with Transeuro Worldwide Holdings, which helped fund two introducer firms Sycamore Crown and Jackson Francis. The firms were involved in the transfer of £57 million of pension savings.

Sycamore Crown director Stuart Greehan agreed to a nine-year voluntary ban as a result of false and misleading statements to encourage investors to transfer their pensions.

Karl Dunlop, director of Imperial Trustee Services, and Ian Dunsford, director of Omni Trustees, agreed to bans of nine and seven years, respectively, for failing to act in the best interests of members and ‘failing to ensure investments were adequately diverse’.

While not a formally appointed director of Transeuro Worldwide Holdings, Mike Talbot (AKA Stephen Talbot) accepted a nine-year disqualification undertaking for failing to disclose what happened to the millions of pounds of pension assets.”

BUT, IN ADDITION TO THESE EVIL SCAMMERS, THERE WERE OTHER PLAYERS IN THIS APPALLING TRAGEDY AND THEY WERE NOT MENTIONED. SO HERE ARE THE OTHER PEOPLE WHO PLAYED LEADING PARTS IN THIS FOUL PLAY:

Stephen Ward of Premier Pension Solutions SL and Premier Pension Transfers Ltd – he handled the transfer administration from the original (ceding) pension providers. He was, apparently, paid £300 per Capita Oak transfer – and would have known that he was condemning each member to certain loss of his or her pension.

XXXX XXXX of Nationwide Benefit Consultants, The Pension Reporter, Victory Asset Management and Tourbillon, was clearly the “controlling mind” behind Capita Oak. He also ran the Thurlstone loan scheme which paid 5% in cash to the Capita Oak victims as a “bonus” or “thank you”. HMRC is now taxing these payments at 55% as they qualify as unauthorised payments. XXXX XXXX then went on to launch the successful Trafalgar Multi Asset Fund scam which saw over 400 victims lose their pensions to high-risk toxic loans to Dolphin Trust in an STM Fidecs Gibraltar QROPS. XXXX – as with most pension scammers – subsequently ignores the plight of the victims when the schemes eventually and inevitably collapse. XXXX is under investigation by the Serious Fraud Office and was also responsible for the Westminster pension scam.

Mark Manley of Manleys Solicitors – acting for XXXX XXXX.

Stuart Chapman-Clarke, Christopher Payne, Ben Fox, Bill Perkins, Alan Fowler, Karen Burton, Tom Biggar, Sarah Duffell, Jason Holmes, Metis Law Solicitors, Roger Chant, Brian Downs, Phillip Nunn and Patrick McCreesh all played further prominent roles in this series of scams and profited to a greater or lesser degree.

It is believed that cold calling techniques were used to lure unsuspecting victims into this series of unregulated investment scams. Victims’ pension savings were transferred into bogus occupational pension schemes whose trustees/administrators were Omni Trustees and Imperial Trustee Services. The schemes were Henley Retirement Benefit Scheme (HRBS) and Capita Oak Pension Scheme (COPS). But the scammers also used a variety of SIPPS which included Berkeley Burke, Careys Pensions, Rowanmoor, London and Colonial and Stadia Trustees.

As is often the case in scams like these, the victims were lured in with promises of so-called guaranteed high returns by spivs masquerading as advisers, who were also unqualified and unregulated to give financial advice.

The unqualified advisers were able to transfer millions of pounds’ worth of pension savings into these schemes which included investments in unregulated storage units and over £10 million into COPS (Capita Oak) and over £8 million into HRBS (Henley). The promised high returns were never paid to the investors – but handed over to the scammers instead. The pension funds are now suspended with the funds trapped in these illiquid investments.

The company directors have received a total ban of 34 years collectively. Here at Pension Life we would have liked to have seen lifetime bans all round.

The Serious Fraud Office (SFO) is now moving forward with their investigations against Omni and Imperial. They urge people who are members of HRBS (Henley) and COPS (Capita Oak) to contribute to criminal evidence against the scammers via a questionnaire.

As always, the team at Pension Life urges pension holders to be wary of pension scammers. Never accept a cold call offer, be aware that scammers lurk everywhere and if it seems to good to be true it probably is!

If in doubt just walk away!

October 10, 2018
Cartoon blog – Don’t be the next pension scam victim

Written by Kim

All pension and investment scams have one thing in common: if the pension scam victims had asked the offshore advisers some or all of these 10 essential questions, they might not have lost their life savings to the scammers.

Here at Pension Life, we are working hard to help educate the masses and stop pension scammers in their tracks worldwide. By arming and informing the public, and teaching them how to spot the scammers and avoid being scammed, we can help put a stop to these crimes.

With the scammers outsmarted, there will hopefully be fewer pension scam victims!

We have put together this cartoon which provides you, the investor, with 10 essential questions to ask your offshore adviser before you sign your precious pension fund over. Knowing what questions to ask could mean you do not become the next pension scam victim.

1. Pension Life has covered what qualifications your adviser needs to give pension advice. The adviser should also be able to show you their certificates and be registered with the governing body that awarded them – typically CII or CISI qualifications. We have created a series of blogs “firm name – qualified and registered?” which cover many offshore advisory firms and their team members. They show the firms that list employees who claim qualifications but are not registered and have failed to supplied proof and which firms are transparent. Some firms are happy to work with us and be 100% transparent and demonstrate that their team of advisers are fully qualified and registered.

2. Many offshore companies are regulated with an insurance licence ONLY and this is not sufficient to give pension and investment advice. They must have a licence to give advice on pensions and investments.

3. We have seen many companies with flash websites posing as financial advisory firms. Their spiel gives the impression they are a large company, but when you dig deeper you find they are a one-man band like the Imperius Group, and often unqualified AND unregulated like Callaghan QROPS.

4. Insurance bonds are an expensive and unnecessary double wrapper on your pension. If it has already been invested in a SIPPS or a QROPS, insurance bonds are not needed. Insurance bonds are another way for the scammers to skim more commissions from your fund, putting a dent in your start and end value. Life offices such as Old Mutual International, Generali and RL360 are among the firms (known as life offices) to be avoided.

5. Structured note providers such as Leonteq, Nomura, Royal Bank of Canada and Commerzbank should be avoided. These companies are linked to previous pension scams and many victims have seen their pension funds destroyed with these high-risk, fixed-term notes, that are totally unsuitable for a pension fund. Often these structured notes have high commissions that make the ‘adviser’ big bucks.

6. Holding a DB pension puts you in good stead for your retirement. With a pension fund like this you are often better to ‘just do nothing’ and leave it as it is. Transferring it can lead to heavy charges and fees, meaning your fund becomes worth much less than before.

7. A pension is classed as a retail investment and needs to be invested in low to medium risk investments with a steady increase in value. Offers of high returns, especially in investments that use words like “renewable energies” or “property”, are illiquid and high risk. These types of investments are not safe for your pension. An example of this is the Elysian bio-fuels pension scam, facilitated by James Hay and Dolphin Trust – a German housing investment scheme – promoted to British steelworkers.

8. Time and time again, we see pension scam victims receiving the paperwork on the pension transfer ‘deal’ they have signed, only to realise that large fees and charges have been applied. The scammers are experts at hiding the charges and often quote the term: ‘free pension review’. Whilst they do not charge for all their visits and advice before you sign on the dotted line, they make up for this in transfer fees, commissions and often quarterly charges too! The quarterly charges will be applied no matter how your fund is doing. We have seen pension scam victims´ funds end up in negative equity due to being placed into an inappropriate fund which causes losses and second, continuing fees being applied. (Fees are normally based on the start value of the fund).

9. With the technology we have today, like smart phone apps, many firms are offering instant access to the progress of your pension fund through their own app. Options exist to add funds or change your investments and total transparency of investments and progress; a company that offers this service is Pension Bee. You should also get quarterly statements and annual reviews so you can track the progress of your fund.

10. We have seen pension scam victims repeatedly contacting their so-called advisers to try to get information on the demise of their fund, only to meet dead end after dead end. Again, ensure you are using a fully licensed firm that has an admin, compliance and support team. Ensure you are able to get a set of contact details (if not two!) and that there is a ‘real’ address and a landline – scammers often use PO boxes and mobile numbers.

Remember, it is your pension and your investment; you are entitled to ask as many questions as you like. These essential questions to ask offshore advisers should be simple for any trustworthy and transparent adviser to answer quickly and effortlessly. If your adviser is in any way cagey, vague or tries to avoid the question altogether, just walk away. An adviser who is unwilling to be totally transparent could well be a scammer.

Don’t be the next pension scam victim – wise up!

October 2, 2018
Trolley’s Pension Scam Guide

Pension scammers have a “code”. Rather like pirates, they are not to be trusted. They pick their words carefully, revealing little; they are sneaky and lack any morals. They are good at disguises and if they fear they may be rumbled, they will disappear over the horizon, never to be seen again. They certainly won’t hang around to help pick up the pieces after their victims have been ruined. Rest assured, they will take as much as they can get and show no remorse. Living the Life of Riley on your hard-earned money is their reward.

“Yo ho, yo, ho! A scammer’s life for me”.

Those of you who follow Pension Life, will know that we want to put a stop to pension scammers and are trying our hardest to get as much information as possible out to the public about how to avoid being scammed. We want to educate the masses and stop pension scammers worldwide.

Those of you who are new readers, may not be aware of how common pension and investment scams are, or how easily you could fall victim to a pension scam. But never fear, we have constructed a series of blogs, videos and cartoons for you to read and watch, so you can swot up on the dos and don’ts when it comes to safeguarding your precious pension fund.

This video has been constructed to show you the pension scammers’ code of conduct. By familiarising yourself with their techniques, you will be better prepared to spot the scammers and avoid falling victim to their schemes.

Please look through our archives and read about past scams, serial scammers and failures of the regulators and police to bring them to justice for their crimes. Make sure you know all there is to know about the evil and seemingly unstoppable world of pension scammers.

Above all, read the Trolley’s guide, and see how scammers learn their highly-profitable and destructive trade. Scammers learn from the best – including the author of this guide. And then they bring their own individual touch to the art of scamming.

October 2, 2018